Privacy policy

Last Updated: March 9, 2026

Lume & Co operates this store and website to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. By accessing our Services, you acknowledge that you have read and understand this policy. If there is any conflict between our Terms of Service and this Privacy Policy regarding your personal information, this Privacy Policy takes precedence.

1. Personal Information We Collect "Personal information" refers to details that can identify or be reasonably linked to you. Depending on how you interact with us and applicable laws, we may collect the following categories of information:

  • Contact Details: Name, billing and shipping address, phone number, and email.

  • Financial Information: Payment card details, account numbers, transaction history, and payment confirmations.

  • Account Information: Username, password, security questions, and preferences.

  • Transaction Information: Items viewed, cart contents, wishlists, purchases, returns, and exchanges.

  • Communications: Information shared when you contact our customer support.

  • Device & Usage Information: IP address, browser type, device identifiers, and data regarding how and when you navigate our Services.

2. Sources of Personal Information We gather this information from:

  • You Directly: When you create an account, make a purchase, or contact us.

  • Automatically: Through cookies and similar tracking technologies when you browse our site.

  • Service Providers: Third parties who perform technical or data processing tasks on our behalf.

  • Partners & Third Parties: Business and marketing partners.

3. How We Use Your Information We use your personal information to:

  • Provide & Improve Services: Process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and personalize your shopping experience.

  • Marketing & Advertising: Send promotional emails or texts and show targeted online ads based on your interests and previous purchases.

  • Security & Fraud Prevention: Authenticate accounts, ensure secure payments, and detect malicious or fraudulent activity.

  • Communication: Respond to inquiries and provide customer support.

  • Legal Compliance: Fulfill legal obligations, respond to lawful requests, and enforce our terms and policies.

4. How We Disclose Your Information We may share your information with:

  • Shopify & Service Providers: For IT management, payment processing, fulfillment, and analytics.

  • Marketing Partners: To deliver personalized advertising (you may opt out where applicable).

  • Third Parties You Authorize: Such as social media integrations or direct shipping requests.

  • Corporate Affiliates: Within our corporate group.

  • Legal & Business Transfers: In the event of a merger, bankruptcy, or to comply with legal subpoenas and protect our rights.

5. Our Relationship with Shopify Our store is hosted by Shopify. Information you submit is transmitted to Shopify to help provide and improve the Services. To protect and grow our business, we use advanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify itself. For these specific features, Shopify acts as the data controller. For more information on their practices and your rights, please review the Shopify Consumer Privacy Policy.

6. Third-Party Links & Children's Data

  • Links: We are not responsible for the privacy or security practices of third-party websites linked on our store.

  • Children: Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority in your jurisdiction. Parents can contact us to request the deletion of inadvertently collected child data. We do not knowingly "sell" or "share" data of individuals under 16.

7. Security & Retention While we strive to protect your data, no system is perfectly secure. Please avoid sending sensitive information through unsecured channels. We retain your data only as long as necessary to maintain your account, fulfill legal obligations, and resolve disputes.

8. Your Rights & Choices Depending on your jurisdiction, you may have the right to:

  • Access/Know: Request a copy of the personal information we hold about you.

  • Delete/Correct: Ask us to delete or fix inaccurate information.

  • Portability: Transfer your data to a third party.

  • Opt-Out: Opt out of the "sale" or "sharing" of data for targeted advertising. We recognize the Global Privacy Control (GPC) signal, but do not currently recognize other "Do Not Track" signals.

  • Manage Communications: Unsubscribe from promotional emails at any time.

Residents of the UK/EEA also have the right to object to processing, restrict processing, and withdraw consent. We will not discriminate against you for exercising your rights. We may need to verify your identity or your authorized agent's identity before processing requests.

9. Complaints & International Transfers If you have a complaint, please contact us first. Depending on your location, you may also lodge a complaint with your local data protection authority. Your information may be transferred, stored, and processed outside your home country. For transfers out of the UK/EEA, we rely on recognized legal mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

10. Updates to This Policy We may update this policy periodically to reflect operational or legal changes. The "Last Updated" date will indicate the most recent revisions.

11. Contact Us For privacy-related questions, complaints, or to exercise your rights, please contact us:

  • Email: ltnyzfe4716u@hotmail.com

  • Address: Str. Principală 237, Dăișoara, BV, 507241, RO