Refund policy

Here is a newly structured and polished English version of your Return and Refund Policy. I have organized it with clear headings and bullet points to make it highly scannable and easy for your customers to understand, followed by a complete Chinese translation.

Return & Refund Policy

30-Day Return Window We want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns To qualify for a return, your item must meet the following criteria:

  • It must be in the exact condition that you received it: unworn or unused.

  • All original tags must be attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return To initiate a return, please email us at ltnyzfe4716u@hotmail.com. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

  • Please note: We cannot accept items that are sent back to us without a prior return request.

Damages and Order Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items & Exceptions For safety, hygiene, and customization reasons, certain types of items cannot be returned. These include:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about whether your specific item is eligible for a return, please reach out to us.

Exchanges The fastest way to get the item you want is to return your original purchase. Once your return is accepted, you can simply place a separate order for the new item.

European Union (EU) 14-Day Cooling-Off Period If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. Your item must still meet our standard return criteria (unworn, unused, with tags, in original packaging, and with proof of purchase).

Refund Process Once we receive and inspect your return, we will notify you whether your refund has been approved.

  • If approved: You will be automatically refunded on your original payment method within 10 business days.

  • Delays: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at ltnyzfe4716u@hotmail.com.